General Terms & Conditions
GNOMON PERFORMANCE SA, is the accredited agency to operate the “Geo Routes Cultural Heritage Journeys Institute” vacation programs, trips and events in Greece
Please ensure that you read carefully and understand these Terms & Conditions prior to booking:
The purchase of any travel services offered by GNOMON PERFORMANCE SA (hereinafter ” GNOMON “) constitutes a contractual arrangement between you and GNOMON and represents your acceptance of the GNOMON Terms & Conditions set out herein. You are advised to check on the Web sites or to request the latest version of the Terms & Conditions prior to booking your vacation.
1) Deposit & Final Payment:
A non-refundable, non-transferable land deposit of 50% per person per trip is required for GNOMON to reserve space for you, with some limited exceptions as noted below. Your booking is not confirmed and payment is not deemed made until the deposit is received by GNOMON and you receive a confirmation invoice.
Your reservation will be automatically canceled if deposit is not received by GNOMON by the deposit due date. On certain departures, deposits may be required at time of booking to hold or to confirm space for you. Payment of the deposit indicates you have read and accepted these Terms and Conditions.
Please review and verify your booking invoice thoroughly and contact GNOMON immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. GNOMON cannot accept responsibility if we are not notified of inaccuracies within 5 days of sending out the invoice. In the case of billing errors, GNOMON reserves the right to re-invoice you with correct pricing.
Final payment for your vacation is due 45 days prior to commencement of services, with some limited exceptions as set forth below. If final payment is not received by the due date, your reservation will be canceled and your full deposit will be retained by GNOMON. Payment in full is required at time of booking for reservations made within the final payment date (in most cases, within 45 days of departure).
2) Booking Cancellations & Cancellation Fees:
If a booking cancellation is received by GNOMON prior to the final payment date of your trip, your non-refundable deposit will be retained. Standard Cancellation Fees are as following:
- 45-22 days prior to commencement of services: 60% of total price
- 21-8 days prior to commencement of services: 80% of total price
- 7-1 days prior to commencement of services: 95% of total price
- On the same day: 100% of total price
3) Exceptions to the standard cancellation fees:
Cancellation fees may also apply to any additional services, including extra night accommodations, independently supplied services, and optional excursions reserved prior to, during, and after the tour. Cancellation penalties will be quoted at time of cancellation. GNOMON reserves the right to cancel or reschedule any regular trip departure for any reason, including insufficient demand or force majeure.
If a trip is canceled prior to departure, GNOMON ‘s only responsibility will be to refund the amount received for the reservation. GNOMON will try to rebook the same trip with a different departure date, or a similar trip but there is no guarantee of availability of offering. GNOMON cannot assume responsibility for any additional costs or any fees relating to the issuance and/or cancellation of air tickets or other travel arrangements not made through GNOMON.
4) Revisions and Revision Fees:
A fee of 30€ per transaction will be charged by GNOMON for any alteration or revision made to a reservation after deposit or payment is received.
Air Arrangements: Airfares may be purchased through GNOMON for travel to and/or from Greece. All carriers are independent operators and are not owned, managed or operated by GNOMON. Your airline ticket is a contract between you and the air carrier only, even if you purchase through GNOMON. GNOMON is not responsible if an airline cancels, reschedules, or delays a flight for any reason. If you purchased air through GNOMON, we will try to assist in making new arrangements providing you have not already checked in with your airline for your first flight segment. After check-in, you must work with the airline directly to reach your destination or to make any alternate arrangements including amendments to return services. Please be aware airline fees often apply for modifications to air schedules not related to airline imposed flight cancellations, reschedules or delays. These fees will be payable to the airline directly at time of request. If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by GNOMON for portions of trips missed due to canceled, rescheduled or delayed flights after airport check-in, nor is GNOMON responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
For air purchased through GNOMON, if any air schedule requires an overnight stay in a gateway city, GNOMON can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time. If you make your own flight arrangements, GNOMON will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries or travel dates. We recommend that you do not purchase airline tickets with high penalty charges for changes.
For the benefit of everyone on your trip, GNOMON reserves the right to accept or reject any participant and to remove any participant whose conduct is deemed incompatible with the interests of the other participants. GNOMON will not refund or cover any cost or expenses incurred for termination of vacation arrangements due to unacceptable behavior.
6) Travelers need special assistance:
You must report any disability requiring special attention while on tour to GNOMON at the time the reservation is made. GNOMON will make reasonable attempts to accommodate the special needs of disabled travelers, but is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. GNOMON cannot provide individual assistance to a vacation participant for walking, dining, getting on and off motorcoaches, ships and other vehicles, or other personal needs. GNOMON strongly recommends a qualified and physically able companion must accompany travelers who need such assistance. All travelers with GNOMON are subject to the Participation clause above.
Not all sightseeing stops/sites accommodate wheelchairs and some locations and sightseeing activities require extensive standing, sitting or walking, sometimes on unpaved or cobblestone streets. GNOMON is not responsible for any missed activities due to a participant’s inability to participate with the group. Most transportation services, including the touring motorcoaches and ships, are not equipped with wheelchair ramps. With prior permission and waivers, we will attempt to accommodate your wheel chairs, depending on the suitability of the itinerary.
7) Young Travelers:
Travelers who are under 18 years old on the departure date must be accompanied by an adult throughout the trip and are requested to share accommodation with two adults for becoming able to receive a discount on the base land trip price. To receive the young traveler’s discount, the age of the traveler must qualify at commencement of services.
Due to heightened security, many countries have adopted practices to prevent international abductions of children.
If a child will be traveling with adults other than the parents or with only one parent, it is recommended that a notarized letter be written by the parents or non-traveling parent granting authorization to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines because they may have additional requirements or recommendations.
Smoking is not allowed on transportation that is exclusively provided by GNOMON. Many hotels have also imposed a 100% non-smoking policy and many cities have imposed non-smoking regulations in public spaces. As a standard rule, GNOMON confirms non-smoking hotel rooms. If you require a smoking room a request may be submitted, but we cannot guarantee availability.
9) Price Policy:
All trip prices are based on rates known at the time of publication and expected to be in effect at the time of departure. Prices do not include airfares. Vacation prices are per person, based on double occupancy (two people sharing a room). Single room supplements and triple reductions or pricing are listed where applicable. Not all accommodation types are available on all vacations.
Prices are subject to increase without notice, subject to the guarantees set forth below.
Once GNOMON has received your full land deposit for any land vacation that land vacation price is guaranteed and you are protected against any land price increase. Any subsequent land cost increases are at GNOMON’s expense, not including energy cost increases and/or any government tax increases.
Pricing for air-inclusive vacations, are guaranteed when GNOMON has received your full land plus air payment. GNOMON reserves the right to ticket Flex-Air bookings upon receipt of full land and air deposits thus any subsequent revisions made at your request are subject to airline-imposed change fees, cancellation fees and/or changes in airfare price, which are your responsibility to pay. Instant Purchase Air is ticketed upon receipt of full air payment and thus full cancellation fees as noted above apply. International air is only available to passengers when booked in conjunction with a land vacation.
10) Visas & Passports:
You are responsible for obtaining and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Visa and entry documents must be obtained independently and you must consult with appropriate consulates to determine if any visas are needed; you are responsible for obtaining all visas and entry documents independently.
GNOMON is not responsible for providing you with specific visa and passport information or documentation, for any fees associated with obtaining these documents, and GNOMON cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation.
All passengers traveling internationally are required to have a passport. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. It is recommended you have a minimum of three blank pages in your passport when traveling, as many countries require blank pages. Multiple-entry visas are required for some vacations. It is your responsibility to verify all visa and passport requirements. There are no refunds for failure to provide documentation or failure to provide documentation by the time required.
11) Hotels, Accommodations & Transportation:
If a change becomes necessary for any reason, including alternate hotel or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent or higher quality, when available, to those shown.
Every effort is made to reserve only twin-bedded rooms. Occasionally, some hotels will only provide double-bedded rooms. These rooms will be allocated to couples. Please note that check-in times vary and GNOMON cannot control or guarantee check-in times.
Itinerary timings are approximate and may be subject to change.
12) Baggage Allowance:
Porterage at hotels for one suitcase per person is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Please be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30″x21″x11″ and weight not exceeding 20kg unless otherwise noted in your Travel Documents. We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation. Some vacations have more restrictive regulations than listed above. Please refer to your Travel Documents for more information.
Air carrier restrictions may vary from the limitations listed above. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination, and are becoming more restrictive. Upon ticketing you will be provided with baggage information on carrier specific standard baggage policies & allowances (including size and weight limitations). Please check carrier’s website or by accessing www.iflybags.com. Please read this information carefully as GNOMON is not responsible for additional fees imposed by air carriers for baggage and these fees are not included in the airfare or the vacation package price. You will be required to pay these fees directly to the airline at check-in. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted by GNOMON for loss of or damage to baggage or any of the traveler’s belongings throughout the duration of the vacation. Baggage insurance is recommended.
Carry-on bags should not exceed the dimensions of 12″x11″x6″. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
Gratuities are included for services during the land stay of your vacation. This includes wait staff at included meals, hospitality staff at hotels for nights purchased through GNOMON, and porterage at hotels for one suitcase per person. Gratuities for your Tour or Cruise Director, Local Hosts, Local Guides, Tour Driver, and ship’s crew are not included in the vacation price and are discretionary.
14) Not Included in the Land trips vacation prices:
The following charges are not included in the land vacation price:
Airfare to and from the start of your trip; airport or port taxes; passports; visas and vaccinations; tips to your Tour or Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; laundry; telephone; minibar; alcohol, beverages, and food outside of the contracted GNOMON menu as presented at a hotel or restaurant or on-board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); airport transfers on non-qualifying flights; optional excursions; porterage at airports and train stations; Travel Protection; and all other items of a personal nature.
Please note that any request for refunds is subject to these Terms & Conditions; no refund will be made for unused services, for unused transportation where group activity tickets are involved or for voluntary modifications made by the traveler.
16) Service Inquiries after the trip:
As it is difficult and sometimes impossible to properly investigate a complaint if GNOMON is not advised of such complaint quickly, any compensation you may have been able to claim could be reduced or even forfeited if you do not follow the complaints procedure set out in this clause.
After returning from your vacation, if you wish to inquire about any services provided, please ensure that all correspondence relating to those services is received by GNOMON, (see address under “Responsibility”).
Any complaint or claim involving the vacation services offered, involving the negligence of any suppliers, sub-contractors, or agents in relation to any service provided to the vacation participant, must be notified to GNOMON while on vacation or within 15 days of the vacation completion, except where such time limitations are prohibited by law.
During local or national holidays or special events, peek seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. GNOMON cannot be held responsible for any closures, necessary itinerary changes or curtails for any reason.
Please be aware that during your participation in vacations operated by GNOMON, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities.
GNOMON will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While GNOMON will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a vacation and/or optional excursions you agree that you will hold GNOMON harmless regarding any provision of medical care or the adequacy of any care rendered. GNOMON is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold GNOMON harmless for such.
19) Photographs or Pictures:
Photographs or pictures appearing on this web site should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the vacation pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
20) Optional Activities:
Optional activities and excursions (“the Services”) available for booking are provided by third parties that are entirely independent of GNOMON and do not form any part of the product or services sold to you by GNOMON or of these Terms & Conditions, even where GNOMON suggests particular other third parties and/or assists you related with such optional activities or excursions. Your contract for such Services will be with the organizer of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability.
GNOMON has no liability for any such optional activity or excursion or for any act(s) or omission(s) of the organizer or operator or for any of its employees or agents or any other person(s) connected with the optional activity or excursion.
Any advice or assistance on or with any Service provided by any third party does not mean or imply that the Service is sold, supervised, or controlled by GNOMON or that any such advice or assistance is given on behalf of GNOMON. Participants are asked to check with the operator of any optional activity or excursion and the applicable Terms & Conditions before booking.
GNOMON PERFORMANCE SA, located at 446 Irakliou Avenue, 14122 Athens, Greece, is an independent company (“the Company”) licensed to market and distribute travel products under the Geo Routes or Aegean Routes brand name, and arrange for the vacation services offered on this web site, including transportation, sightseeing, and accommodations through independent contracts.
Air carriers, accommodations, and other suppliers (including but not limited to trains, cruises, ferries, motorcoaches, hotels, and restaurants) providing services are independent contractors and are not agents, employees, servants, or joint venturers of the Company or its affiliates. All certificates and other travel documents for services issued by the Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the country in which the services are supplied.
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (vacation participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail, or road carrier or any stay in a hotel, the Company’s maximum liability is the maximum which would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.
After departure, if the services included in the vacation cannot be supplied or there are changes in an itinerary for reasons beyond the control of the Company, depending on the circumstance, the Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of vacation participants, and any resulting savings will be refunded by the Company to vacation participants.
The Company reserves the right to accept or reject any person as a vacation participant; to expel any participant from the vacation; to make changes in the itinerary whenever the Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a vacation at any time.
The vacation participant agrees that neither the Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, or any other person.
Any dispute between the vacation participant and the Company directly or indirectly, the prevailing party shall be entitled to an award of costs and reasonable attorneys’ fees. Any action to enforce the arbitrator’s decision shall be brought in the state or courts of Athens – Greece.
Neither the Company nor any affiliate shall in any case be liable for other than compensatory damages, and you hereby waive any right to punitive damages.
No person, other than an authorized representative of the Company by a document in writing, is authorized to vary, add, or waive any term or condition on its Web site, including any term or condition set forth in the preceding provisions.
23) Sailing Programs:
- Starting and finishing ports are the same, unless specifically stated.
- Two weeks prior to the charter, please provide us with the passenger list (passport numbers, full addresses and emergency phone numbers)
- The yachts are insured under the Greek Law for boat, passengers and 3rd party liabilities
- Embarkation/check in time is at 17.00 hours, on Saturdays (multi day itineraries). Disembarkation/check out time is at 09.00 hours on Saturdays, unless otherwise pre-arranged.
- The Cancellation Policy is as follows:
- Fee of 45% of the total cost for cancellations between 90 and 61 days prior to embarkation.
- Fee of 65% of the total cost for cancellations between 60 and 31 days prior to embarkation.
- Fee of 100% of the total charter cost for cancellations up to 30 days prior to embarkation.
- Captain’s Authority: the Captain shall be the only responsible of running the yacht, for the safe navigation and it is under his judgment as to sailing, weather, wind anchorages, and pertinent matters
- Passenger’s healthiness: yachting is unsuitable for anyone with physical disability or undergoing medical treatment. Charterer carries no responsibility about passenger’s physical conditions.